Grievance Redressal
We are committed to resolving client concerns promptly and transparently. Below is our grievance process and contact information. We value your trust and continuously strive to enhance your experience with us. If you have an grievance or feedback regarding any of our services, please follow the below process.
1. How to Lodge a Grievance
You can reach us through any of the following channels
Email: info@bohoindia.com
Postal Mail: Unit No. 1B, Ground Floor, West Gate Point, R V Road, Basavanagudi, Bangalore-560004
Phone: +91 8296908111
In-person: Visit our office during working hours (Monday – Saturday, 9AM to 6PM)
To help us address your grievance quickly, please mention:
Your full name
Registered email/phone number
Brief description of the issue
Any relevant supporting documents or transaction details
2. Acknowledgement of Grievance
We will acknowledge receipt of your grievance within 3 working days from the date it is received. You will be assigned to a dedicated representative to work on your issue. You may directly contact higher authorities of our organization as well.
3. Resolution Process
Initial Review: Your assigned representative will acknowledge and review your grievance.
Investigation: The matter will be investigated objectively, referring to relevant records, documentation, and interactions.
Resolution: We aim to resolve all grievances within 10 working days from the date of receipt of your grievance & will be informed of the resolution through your preferred communication channel (email, phone, or postal mail).
You will be informed of the resolution via your preferred communication channel (email, phone, or post).
4. If you are not satisfied with the resolution provided, you can escalate your grievance to higher authorities within our our organization
Still you are not satisfied with the grievance redressal, you can escalate your concern to regulatory authorities like SEBI (Securities and Exchange Board of India) or AMFI (Association of Mutual Funds in India).
5. Escalation Process
If you are not satisfied with the resolution provided by our internal team, you may escalate your grievance as follows:
Step 1: Write to higher authorities in the organization at yuvaraja@bohoindia.com referring to the grievance email.
Step 2: If you remain unsatisfied after escalation, you may register your complaint with:
Securities and Exchange Board of India (SEBI) through the SCORES (SEBI Complaints Redress System) Portal:
🔗 https://scores.gov.in
Alternatively, you can also reach:
Association of Mutual Funds in India (AMFI) via https://www.amfiindia.com
6. Confidentiality
All grievances are handled with the utmost confidentiality. Client information and related details will only be used for resolving the concern and will not be shared with unauthorized parties.
7. Monitoring and Review
We continuously monitor grievance patterns to identify areas for improvement.
Our grievance redressal policy is reviewed annually to ensure ongoing compliance with SEBI and AMFI regulations.
8. Grievance Redressal Contact
Name: Archana D S
Email: archana@bohoindia.com
Phone: +91 8296908111
Address: BOHO FINSERV Pvt. Ltd., Unit No. 1B, Ground Floor, West Gate Point, R V Road, Basavanagudi, Bangalore – 560004
9. Your Feedback Matters
We value your feedback and suggestions to improve our service.
Please share your thoughts through the link below:
https://forms.gle/XB9t33ZdJYL5d3dx6